Keynote Addresses

 

·          Claudio Bartolini (2009)
“Policy and IT”
Keynote at the10th IEEE International Symposium on Policy for Distributed Systems and Networks (POLICY 2009), London, UK, July 21st, 2009.

·          Claudio Bartolini (2006)
“Matchmaking and Negotiation in Business Service Networks (BSN)”
Keynote at the joint BSN-SoS4CO workshops (2nd International Workshop on Business Service Networks (BSN '06) and 2nd International Workshop on Service oriented Solutions for Cooperative Organizations (SoS4CO '06)), San Francisco, CA, USA, June 26th, 2006

PhD Thesis

·          Claudio Bartolini (2009)
“Business-driven IT Management”
University of Ferrara, Italy.  Supervisor: Prof. Cesare Stefanelli

International Journals

  • Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi (2009)
    SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process
    Submitted to IEEE Transactions on Network and Service Management (TNSM) (under review)
  • Weverton Cordeiro, Guilherme Machado, Fabrício Andreis, Juliano Wickboldt, Roben Lunardi, Alan dos Santos, Cristiano Both, Luciano Gaspary, Lisandro Granville, David Trastour, Claudio Bartolini (2009)
    “ChangeLedge: Change Design and Planning in Networked Systems based on Reuse of Knowledge and Automation”
    IEEE Computer Networks Journal (COMNET) Computer Networks, In Press, Accepted Manuscript, Available online 10 July 2009, ISSN 1389-1286, DOI: 10.1016/j.comnet.2009.07.001.
  • Antão Moura, Claudio Bartolini, Jacques Sauvé (2008)
    “Business-driven IT Management: Upping the Ante of IT”
    In IEEE Communication Magazine (COMMAG)  IEEE Press, Vol 46, No. 10, Oct 2008, pp 148-153
  • Jacques Sauvé, Rodrigo Santos, Rodrigo Rebouças, Antão Moura, Claudio Bartolini (2008)
    “Change Priority Determination in IT Service Management Based on Risk Exposure”
    In IEEE Transactions on Network and Service Management (TNSM), Vol. 5, No. 3, Sept. 2008
  • Andrew Farrell, Marek Sergot, and Claudio Bartolini (2006)
    "Formalising Workflow: A CCS-inspired Characterisation of the YAWL Workflow Patterns"
    In Group Decision and Negotiation, Special issue on Formal Modeling of Electronic Commerce, Springer.
  • Andrew Farrell, Marek Sergot, Mathias Sallé and Claudio Bartolini (2005)
    "Performance Monitoring of Service-Level Agreements for Utility Computing Using the Event Calculus"
    In International Journal of Cooperative Information Systems (IJCIS), Special issue on Contract Architecture and Languages, Vol. 14, Nos. 2-3 (June & September 2005) pp. 99-130.
  • David Trastour, Claudio Bartolini and Chris Preist (2003)
    "Semantic Web support for the business-to-business e-commerce lifecycle"
    In Computer Networks: The International Journal of Computer and Telecommunications Networking, Vol. 42, Issue 5 (Aug 2003) Special Issue on The Semantic Web: an Evolution for a Revolution - North Holland / Elsevier
  • Chris Preist, Claudio Bartolini and Ivan Phillips (2001)
    "Algorithm design for agents which participate in multiple simultaneous auctions"
    In Agent Mediated Electronic Commerce III (LNAI), pp. 139-154. Springer-Verlag, Berlin.
  • Chris Preist, Andrew Byde, Claudio Bartolini and Giacomo Piccinelli (2001)
    "Towards agent-based service composition through negotiation in multiple auctions"
    In The Interdisciplinary Journal of Artificial Intelligence and Simulation of Behaviour (AISB), Special Issue on Agent Technology, Vol 1. N.1 2001, pp. 109-124.

Book Chapters and Invited Contributions

Editorial Activity

  • Claudio Bartolini, Luciano Paschoal Gaspary (2009)
    “Integrated Management of Systems, Services, Processes and People in IT”. Proceedings of the 20th IEEE Symposium on Distributed Systems, Operations and Management (DSOM 2009), LNCS Springer, ISBN to be released
  • Claudio Bartolini, Jacques Sauvé, Kamal Bhattacharya editors (2009)
    "Information Technology Management from a Business Perspective – volume IV. Proceedings of the fourth IEEE international workshop on Business-driven IT Management - BDIM '09", IEEE Press, ISBN 078-1-4244-3924-9
  • Claudio Bartolini, Guido Governatori and Zoran Milosevic, guest editors (2009)
    "Special issue of the International Journal on Business Process Integration and Management: Contract Architecture and Languages", International Journal on Business Processes and Information Management (IJBPIM), Inderscience Publisher, 2009, to appear
  • Claudio Bartolini, Akhil Sahai and Jacques Sauvé, editors (2008)
    "Information Technology Management from a Business Perspective – volume III. Proceedings of the third IEEE international workshop on Business-driven IT Management - BDIM '08", IEEE Press, 978-1-4244-2191-6
  • Claudio Bartolini, Guido Governatori and Zoran Milosevic, guest editors (2008)
    "Special issue of the International Journal on Electronic Commerce on Contract Architecture and Languages", International Journal on Electronic Commerce (IJEC), M.E. Sharpe Publisher, 2007 – Volume 12, Number 4, Summer 2008
  • Boualem Benatallah, Fabio Casati, Dimitrios Georgakopulos, Claudio Bartolini, Wasim Sadiq and Claude Godart (2007)
    “Web Information Systems Engineering. Proceedings of the Eight International Conference on Web Information Systems Engineering”, Springer, ISBN 978-3-540-76992-7
  • Claudio Bartolini, Rebecca Montanari, Dakshi Agrawal, Elisa Bertino and Lalana Kagal (2007)
    “Policies for Distributed Systems and Networks. Proceedings of the Eight International IEEE Workshop on Policy for Distributed System and Networks”, IEEE Press, ISBN 0-7695-2767-1
  • Claudio Bartolini, Akhil Sahai and Jacques Sauvé, editors (2007)
    "Information Technology Management from a Business Perspective – volume II. Proceedings of the second IEEE international workshop on Business-driven IT Management - BDIM '07", IEEE Press, ISBN 1-4244-1295-1
  • Claudio Bartolini, Akhil Sahai and Jacques Sauvé, editors (2006)
    "Information Technology Management from a Business Perspective – volume I. Proceedings of the first IEEE international workshop on Business-driven IT Management - BDIM '06", IEEE Press, ISBN 1-4244-0176-3

Industry Standards

  • Hewlett-Packard Company (2002)
    Arindam Banerji, Claudio Bartolini, Dorothea Beringer, Venkatesh Chopella, Kannan Govindarajan, Alan Karp, Harumi Kuno, Mike Lemon, Gregory Pogossiants, Shamik Sharma, Scott Williams
    "Web Services Conversation Language (WSCL) 1.0"
    W3C note of the World Wide Web Consortium (W3C)

Granted Patents

  • Hewlett-Packard Company (2008)
    Andrew Byde, Chris Preist, Claudio Bartolini
    “Method and data structure for participation in multiple negotiations”
    US patent US 7433841 B2
  • Hewlett-Packard Company (2007)
    Alan Karp, Kannan Govindarajan, Gregory Pogossiants, Scott Williams, Claudio Bartolini, Shamik Sharma, Arindam Banerji, Dorothea Beringer
    “Computer language for defining business conversations”
    US patent US 7165113 B2

Tutorials

  • Claudio Bartolini, Vladimir Tosic, Patrick Hung (2009)
    “Business-Driven Management and Governance of Service-Oriented Systems”
    7th IEEE International Conference on Web Services, Los Angeles, CA, USA, July 9th, 2009
  • Vladimir Tosic, Claudio Bartolini, Patrick Hung (2009)
    “Management of Service Oriented Systems”
    20th Australia Software Engineering Conference (ASWEC 2009), Gold Coast, Australia, 14-17 April, 2009
  • Vladimir Tosic, Claudio Bartolini, Patrick Hung (2008)
    “Management of Service-Oriented Implementations of Business Processes:From Quality of Service to Business Value”
    6th International Conference on Business Process Management (BPM 2008), Milan, Italy, 3 September 2008
  • Claudio Bartolini, Jacques Sauvé (2008)
    “Business-driven IT Management”,
    2008 IEEE/IFIP Network Operation and Management Symposium (NOMS 2008), Salvador de Bahia, Brazil, April 11th, 2008
  • Claudio Bartolini, Christopher Ward
    “IT Service Management in a Service Oriented Environment: Best Practices, Challenges, and Shared Experiences”
    10th IEEE/IFIP Symposium on Integrated Management (IM 2007), Munich, Germany, May 25th, 2007
  • Christopher Ward, Claudio Bartolini
    “IT Service Management in a Service Oriented Environment: Best Practices, Challenges, and Shared Experiences”
    Fourth International Conference on Service Oriented Computing (ICSOC 2006), Chicago, USA, December 5th, 2006

Panels

 

  • Panelist at the 11th IEEE/IFIP Symposium on Integrated Management (IM 2009), New York, NY, USA, May 24th, 2007. Panel discussion on “The promise of autonomic computing” chair: Arosha Bandara. Panelists: Claudio Bartolini, Mark Burgess, Joe Hellerstein, Julie McCann
  • Panelist at the 6th International Conference on Business Process Management (BPM 2008), Milan, Italy, 3 September 2008. Panel on “Process Variability and Compliance Management”.  Chairs: Chris Ward and Heiko Ludwig.  Panelists: Claudio Bartolini, Schahram Dustdar, Manfred Reichert, Jyoti Bhat
  • Panelist at the 11th IEEE/IFIP Network Operations and Management Symposium (NOMS 2008). Panel discussion on “What’s IT management *really* worth to the business?” chair: Kamal Bhattacharya. Panelists: Claudio Bartolini, Ritu Chadha, Sally Ericksen, Jacques Sauvé
  • Panel chair at the 9th IEEE Workshop on Policy for Distributed Systems and Networks (POLICY 2007), Bologna, Italy, June 14th, 2007. Panel on “Business Impact of Research on Policy for Distributed Systems and Networks”. Chair: Claudio Bartolini.  Panelists: Dakshi Agrawal, Marco Casassa-Mont, Ritu Chadha, Hanan Luftiyya.
  • Panel Chair at at the 10th IEEE/IFIP Symposium on Integrated Management (IM 2007), Munich, Germany, May 24th, 2007.“What’s IT management worth to the business?”, chair: Claudio Bartolini; panelists: Mark Burgess, Jacques Sauvé, John Strassner, John Wilkes.
  • Panelist at the First International Workshop on Contract Architecture and Languages (CoALa 2004), Monterey, CA, USA, September 21st, 2004.   Panel discussion “The importance of standards in enterprise computing”, chair Zoran Milosevic, Panelists: Claudio Bartolini, Jason Harrop, Peter Linington, Heiko Ludwig, John Salasin

International Conferences and Workshops

  • Juliano Wickboldt, Lúıs Bianchin, Roben Lunardi, Fabrício Andreis, Weverton Cordeiro, Cristiano Both, Lisandro Granville, Luciano Gaspary, David Trastour,  Claudio Bartolini (2009)
    “Improving IT Change Management Processes with Automated Risk Assessment”
    In Proc. 20th IEEE/IFIP International Workshop on Distributed Systems: Operation and Management (DSOM 2009), 26-30 October 2009, Venice, Italy (to appear)
  • Roben Lunardi, Weverton Cordeiro, Fabrício Andreis, Juliano Wickboldt, Cristiano Both, Luciano Gaspary, Lisandro Granville, David Trastour,  Claudio Bartolini (2009)
    ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints
    In Proc. 20th IEEE/IFIP International Workshop on Distributed Systems: Operation and Management (DSOM 2009), 26-30 October 2009, Venice, Italy (to appear)
  • Jose Augusto de Oliveira, Antão Moura, Claudio Bartolini, Marianne Hickey (2009)
    “Value-based IT Decision Support     “
    In Proc. 4th IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM '09), 1 June 2007, New York, NY, USA
    BDIM 2009 Best paper award
  • Yong-Bin Kang, Arkady Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini  (2009)
    “A Computer-Facilitated Method for Matching Incident Cases Using Semantic Similarity Measurement”
    In Proc. 4th IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM '09), 1 June 2007, New York, NY, USA
  • Jacques Sauvé, Claudio Bartolini, Antão Moura (2009)
    “Looking at Business Through a Keyhole”
    In Proc. 4th IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM '09), 1 June 2007, New York, NY, USA (short paper)
  • Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi (2009)
    “Business-impact analysis and simulation of critical incidents in IT service management”
    In Proc. 11th IEEE/IFIP Symposium on Integrated Management (IM 2009), 1-5 June 2007, New York, NY, USA
  • Weverton Cordeiro, Guilherme Machado, Fabrício Andreis, Juliano Wickboldt, Roben Lunardi, Alan dos Santos, Cristiano Both, Luciano Gaspary, Lisandro Granville, David Trastour, Claudio Bartolini (2009)
    “ChangeMiner: A Solution for Discovering IT Change Templates from Past Execution Traces”
    In Proc. 11th IEEE/IFIP Symposium on Integrated Management (IM 2009), 1-5 June 2007, New York, NY, USA
  • Claudio Bartolini (2008)
    “IT Incident Management as a Collaborative Process: a Visualization Tool inspired to Social Networks”
    In Proc. 4th ACM International Conference on Collaborative Computing: Networking, Applications and Worksharing (CollaborateCom 08), 13-16 November 2008, Orlando, FL. USA (industrial and application session)
  • Weverton Cordeiro, Guilherme Machado, Fabrício Andreis, Alan Santos, Cristiano Both, Luciano Gaspary, Lisandro Granville, Claudio Bartolini, David Trastour
    “A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans”
    In Proc. 19th IEEE/IFIP International Workshop on Distributed Systems: Operation and Management (DSOM 2008), 22-26 September 2008, Samos, Greece, pp 69-82
  • Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi
    “SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process”
    In Proc. 19th IEEE/IFIP International Workshop on Distributed Systems: Operation and Management (DSOM 2008), 22-26 September 2008, Samos, Greece, pp 83-94
  • Guillerme Machado, Cristiano Both, Luciano Gaspary, Lisandro Granville, Claudio Bartolini, Akhil Sahai, David Trastour and Katia Saikoski (2008),
    "Enabling Rollback Support in IT Change Management Systems"
    In Proc. 2008 IEEE/IFIP Network Operations and Management Symposium (NOMS 2008), 7-11 April 2008, Salvador de Bahia, Brazil
  • Weverton Cordero, Cristiano Both, Luciano Gaspary, Lisandro Granville, Akhil Sahai, Claudio Bartolini, David Trastour and Katia Saikoski, (2008)
    "A Template-based Solution to Support Knowledge Reuse in IT Change Design"
    In Proc. 2008 IEEE/IFIP Network Operations and Management Symposium (NOMS 2008), Brazil, 7-11 April 2008, Salvador de Bahia, Brazil
  • Maher Rahmouni, Claudio Bartolini, Abdel Boulmakoul (2007)
    “A rule-based approach to prioritization of IT service requests maximizing net benefit to the business”
    In Proc. International Rule-ML Symposium on Rule Interchange and Applications (Rule-ML 2007), 25-26 October 2007, Orlando, Florida, USA
  • David Trastour, Maher Rahmouni, Claudio Bartolini (2007)
    “Activity-based scheduling of IT changes”
    In Proc. First ACM International Conference on Adaptive Infrastructure, Network and Securty (AIMS 2007), 21-22 June 2007, Oslo, Norway
  • Rodrigo Rebouças, Jacques Sauvé, Antão Moura, Claudio Bartolini and David Trastour (2007)
    "A decision support tool to optimize scheduling of IT changes"
    In Proc. IEEE/IFIP Integrated Management (IM 2007), 21-25 May 2007, Munich, Germany
  • Gilad Barash, Claudio Bartolini, Liya Wu (2007)
    “Measuring and improving the performance of an IT support organization in managing service incidents”
    In Proc. 2nd IEEE International Workshop on Business-Driven IT Management (BDIM '07), 21 May 2007, Munich, Germany
  • Antão Moura, Jacques Sauvé and Claudio Bartolini (2007)
    “Research challenges of business-driven IT management”
    In Proc. 2nd IEEE International Workshop on Business-Driven IT Management (BDIM '07), 21 May 2007, Munich, Germany
  • Liya Wu, Gilad Barash, Claudio Bartolini (2007)
    “A service-oriented architecture for business intelligence”
    In Proc. IEEE International Conference on Service-Oriented Computing and Applications, 20-21 June 2007, Newport Beach, CA, USA.
  • Jacques Sauvé, Rodrigo Rebouças, Antão Moura, Claudio Bartolini, Abdel Boulmakoul and David Trastour (2006)
    "    Business-driven decision support for change management: planning and scheduling of changes"
    In Proc. 17th IEEE/IFIP International Workshop on Distributed Systems: Operation and Management (DSOM 2006), 23-25 October 2006, Dublin, Ireland
  • Claudio Bartolini, Mathias Sallé and David Trastour (2006)
    "    IT Service Management driven by Business Objectives - An Application to Incident Management"
    In Proc. IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), 3-7 April 2006, Vancouver, Canada
  • Issam Aib, Mathias Sallé, Claudio Bartolini, Abdel Boulmakoul, Raouf Boutaba and Guy Pujolle (2006)
    "    Business-aware Policy-based Management"
    In Proc. 1st IEEE International Workshop on Business-Driven IT Management (BDIM '06), 7 April 2006, Vancouver, Canada
  • Amir Padovitz, Seng W. Loke, Arkady Zaslavsky, Bernard Burg and Claudio Bartolini (2005)
    "    An Approach to Data Fusion through Context Awareness"
    In Proc. 5th International and Interdisciplinary Conference on Modeling and Using Context: CONTEXT 2005, Paris, France, July 5-8, 2005
  • Claudio Bartolini and Mathias Sallé (2004)
    "Business Driven Prioritization of Service Incidents"
    In Proc. 15th IFIP/IEEE Distributed Systems: Operations and Management (DSOM 2004), 15-17 November 2004, Davis, CA, USA
  • Andrew Farrell, Marek Sergot, Mathias Sallé, Claudio Bartolini, David Trastour and Athena Christodoulou (2004)
    "    Performance Monitoring of Service-Level Agreements for Utility Computing Using the Event Calculus"
    In Proc. First IEEE International Workshop on Electronic Contracting (WEC 04), 6 July 2004, San Diego, CA, USA
    Updated version presented at the First IEEE International Workshop of Contract Architectures and Languages (CoALa 04), 21 September 2004, Monterey, CA, USA
  • Mathias Sallé and Claudio Bartolini (2004)
    "Management by Contract"
    In Proc. 2004 IEEE/IFIP Network Operations and Management Symposium (NOMS 2004), 19-23 April 2004, Seoul, Korea
  • Andrew Byde, Michael Yearworth, Kay-Yut Chen and Claudio Bartolini (2003)
    "AutONA: A System for Automated Multiple 1-1 Negotiation"
    In Proc. 2003 IEEE International Conference on Electronic Commerce (CEC 2003), 24-27 June 2003, Newport Beach, CA, USA
  • Chris Preist, Claudio Bartolini and Andrew Byde (2003)
    "Agent-based service composition through simultaneous negotiation in forward and reverse auctions"
    In Proc. 4th ACM Conference on Electronic Commerce (EC-2003), San Diego, California, USA, June 9-12, 2003.
  • Claudio Bartolini, Chris Preist and Nicholas R. Jennings (2002)
    "Architecting for reuse: A software framework for automated negotiation"
    In Proc. 3rd Int Workshop on Agent-Oriented Software Engineering, Bologna, Italy.
  • David Trastour, Claudio Bartolini and Chris Preist (2002)
    "Semantic Web support for the business-to-business e-commerce lifecycle"
    In Proc. 11th Int World Wide Web Conference, Honolulu, Hawaii, USA.
  • Chris Preist, Andrew Byde and Claudio Bartolini (2001)
    "Economic dynamics of agents in multiple auctions"
    In Proc. of the 5th International Conference on Autonomous Agents, Montreal, Canada, May 2001. ACM Press.
  • David Trastour, Claudio Bartolini and Javier Gonzalez-Castillo (2001)
    "A Semantic Web Approach to Service Description for Matchmaking of Services"
    In Proc. International Semantic Web Working Symposium (SWWS), Stanford, CA, USA, July 2001.
  • Giacomo Piccinelli, Claudio Bartolini and Chris Preist (2001)
    "E-service composition: supporting dynamic definition of process-oriented negotiation"
    In Proc. 12th International Workshop on Database and Expert Systems Applications (DEXA 2001), Munich, Germany, September 2001. IEEE Computer Society 2001.
  • Javier Gonzalez-Castillo, David Trastour and Claudio Bartolini (2001)
    "Description Logics for Matchmaking of Services"
    In Proc. KI2001 Workshop on Applications of Description Logics, Vienna, Austria, 2001.

Other publications

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Last Modified: November, 09