Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

hp.com home

Technical Reports

printable version

HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» People
» Worldwide sites
» Downloads
Content starts here

  Click here for full text: PDF

Exploring Users' Experiences of the Web

Brown, Barry; Sellen, Abigail


Keyword(s): web; user studies; interview study; design

Abstract: While browsing the Web is a widespread everyday activity there is a shortage of detailed understanding of how users organise their Web usage. In this paper we present results from a qualitative in-depth interview study of how users browse the Web and combine browsing with their other activities. The data are used to explore three particular problems which users have with browsing the Web. Firstly, users have problems managing their favourites, and in particular accessing their favourites through a hierarchical menu. Second, users have problems with combining information across different Web sites - what we call the "meta-task" problem. Third, users have concerns with security and privacy, although these concerns seem to change as users become more experienced with shopping on the Web. We discuss three concepts which address these problems: "home page favourites", "Web clipping" and the "Web card". These concepts are attempts at incremental improvements to the Web without affecting the Web's essential simplicity.

21 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.